Privacy Policy

Last Updated: September 3, 2026

1. Introduction

This Privacy Policy explains how Starmax Infotech Private Limited
(“we”, “our”, “us”, or “Company”) collects, uses, stores, protects, and processes
personal information when you visit or use partswaale.com
(the “Website”), create an account, place an order, make a payment, or contact us.

By accessing or using our Website, you acknowledge that you have read and understood
this Privacy Policy. If you do not agree with this Privacy Policy, please do not use
our Website or provide your personal information.

PartsWaale primarily operates in India and provides products including laptop parts,
computer accessories, electronic components, printer and scanner-related products,
and other related products listed on our Website.

2. Information We Collect

We may collect information that you voluntarily provide when you:

• Create or use an account on our Website.
• Place or manage an order.
• Make a payment for an order.
• Contact our customer support team.
• Submit an enquiry or request.
• Subscribe to communications or provide feedback.

The information we may collect may include:

• Full name.
• Billing and shipping address.
• Mobile or telephone number.
• Email address.
• Account and login information.
• Order and transaction details.
• Product and purchase information.
• Payment-related information required to process your transaction.
• Information that you voluntarily provide when contacting us.

3. Payment Information

Payments made through the Website may be processed through third-party payment
gateway or payment service providers. These payment providers may collect and
process payment information in accordance with their own privacy policies and
applicable laws.

We do not request or ask customers to share confidential payment authentication
information such as card PINs, banking passwords, or One-Time Passwords (OTPs)
through email, telephone calls, messages, or any other communication.

Starmax Infotech Private Limited will never ask you to disclose your
card PIN, net-banking password, mobile banking password, OTP, or similar
confidential authentication credentials.

4. How We Use Your Information

We may use the information collected from you for the following purposes:

• To create and manage your account.
• To process and fulfil your orders.
• To process payments and provide order-related services.
• To arrange shipping and delivery of products.
• To communicate with you about your orders and enquiries.
• To provide customer support.
• To process returns, refunds, cancellations, and exchanges.
• To improve our products, services, and Website.
• To detect and prevent fraud, misuse, or unauthorised activities.
• To maintain Website security and functionality.
• To comply with applicable legal and regulatory requirements.
• To communicate important service-related updates.
• To send promotional communications where permitted by applicable law.

5. Sharing of Information

We may share relevant information with trusted third parties only where reasonably
necessary to provide our products and services or to comply with applicable law.
Such third parties may include:

• Payment gateway and payment service providers.
• Shipping and logistics partners.
• Technology and hosting service providers.
• Website and IT service providers.
• Customer support service providers.
• Professional or legal service providers, where necessary.
• Government, regulatory, or law-enforcement authorities where legally required.

We do not sell your personal information to third parties for their independent
commercial use.

6. Order and Transaction Information

When you place an order through our Website, we may collect and retain information
necessary to process and fulfil the transaction, including customer details,
delivery information, product information, order value, transaction status, and
related communications.

This information may be used to process orders, arrange delivery, provide customer
support, handle returns or refunds, maintain transaction records, and comply with
legal or accounting requirements.

7. Cookies and Website Usage Information

Our Website may use cookies and similar technologies to improve Website
functionality, remember preferences, maintain sessions, analyse Website usage,
and improve the customer experience.

You may be able to control or disable cookies through your browser settings.
Disabling certain cookies may affect some Website functionality.

8. Data Security

We take reasonable technical and organisational measures to protect personal
information against unauthorised access, disclosure, alteration, misuse, loss,
or destruction.

However, no method of transmission or storage over the Internet can be guaranteed
to be completely secure. Customers should also take reasonable precautions to
protect their account credentials and personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil
the purposes for which it was collected, provide our services, maintain business
and transaction records, resolve disputes, prevent fraud, or comply with applicable
legal, tax, accounting, and regulatory requirements.

Where information is no longer required, we may securely delete or anonymise it,
subject to applicable legal requirements.

10. Your Rights

Subject to applicable laws, you may contact us to request access to, correction of,
or deletion of your personal information, where applicable.

You may also contact us regarding questions or concerns about the processing of
your personal information.

11. Marketing Communications

Where permitted by applicable law, we may use your contact information to provide
information about our products, services, offers, or updates.

You may opt out of promotional communications by contacting us or by using the
unsubscribe option provided in applicable communications.

12. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, shipping
services, or other external platforms. Their privacy practices are governed by
their respective privacy policies.

We recommend reviewing the privacy policies of third-party services before
providing personal information to them.

13. Children’s Privacy

Our Website is intended for general customers and is not specifically directed
towards children. We do not knowingly collect personal information from children
where such collection is prohibited by applicable law.

14. Fraud and Security Warning

Customers should be cautious of fraudulent communications claiming to represent
PartsWaale or Starmax Infotech Private Limited.

We will never ask customers to share:

• Debit or credit card PIN.
• Net-banking password.
• Mobile banking password.
• OTP or similar authentication credentials.

If you receive a suspicious request for confidential payment or authentication
information, do not provide the information and contact us using the official
contact details provided below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our
business, Website, services, technology, or applicable laws and regulations.

Any updated version will be published on this page with the revised “Last Updated”
date. We encourage you to review this page periodically.

16. Grievance Officer

Name: Ashish Agarwal
Designation: Owner
Company: Starmax Infotech Private Limited
Address: 4, Biplabi Anukul Chandra Street, Ground Floor,
Near Sabir’s Hotel, Kolkata, West Bengal – 700072
Email:
partswaale@gmail.com /
enquiry@partswaale.com
Phone: 9163230025 / 9330641163
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

17. Contact Us

For questions, complaints, requests, or concerns regarding this Privacy Policy or
the processing of your personal information, please contact us:

Starmax Infotech Private Limited
Registered Office: 4, Biplabi Anukul Chandra Street,
Near Sabir’s Hotel, Kolkata – 700072, West Bengal, India
Website: partswaale.com
Phone: 9163230025 / 9330641163
Email:
partswaale@gmail.com /
enquiry@partswaale.com

GSTIN: 19AAVCS3536P1ZA

By using PartsWaale.com, you acknowledge that you have read and understood this
Privacy Policy.