Return Policy

 

This Return Policy explains the conditions and process for returning products
purchased through PartsWaale.com.

PartsWaale is operated by Starmax Infotech Private Limited,
having its registered office at 4, Biplabi Anukul Chandra Street,
Near Sabir’s Hotel, Kolkata – 700072, West Bengal, India.

1. Return Period

Eligible products may be returned or exchanged within
7 days from the date of delivery, subject to the conditions
mentioned in this policy.

Return or exchange requests submitted after the applicable 7-day period may
not be accepted.

2. Eligible Reasons for Return

A return or exchange request may be considered in the following circumstances:

• The product was received damaged.
• The product is defective or does not function as described.
• The wrong product was delivered.
• The product received is materially different from the product ordered.
• Any other valid issue covered by the applicable product or order terms.

3. Conditions for Return

To be eligible for a return or exchange, the product should, where applicable:

• Be in the condition in which it was received.
• Include the original packaging and accessories.
• Include applicable invoices, labels, manuals, or other accompanying items.
• Not have been intentionally damaged, modified, or misused.
• Have serial numbers, identification labels, or other product markings intact where applicable.

Returns that do not meet the applicable conditions may be rejected after
inspection.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer
support team within 7 days of delivery.

You may be asked to provide photographs, videos, packaging details, product
information, or other evidence to help us evaluate the issue.

After inspection and verification, we may offer a replacement, exchange,
repair, or refund, depending on the nature of the issue, product availability,
and applicable circumstances.

5. Wrong Product Received

If you receive a product different from the one ordered, please contact us
within 7 days of delivery.

After verification, we may arrange a replacement, exchange, or refund as
applicable.

6. Product Compatibility

Customers are responsible for checking product specifications and compatibility
before placing an order, particularly for laptop parts, computer components,
electronic components, cables, cooling fans, keyboards, displays, and other
replacement parts.

If you are uncertain about compatibility, we recommend contacting our customer
support team before placing your order.

A product that is compatible with the specifications provided on the Website
but is not suitable for a customer’s specific device may not automatically
qualify for a return or refund and will be subject to verification.

7. Products Not Eligible for Return

Certain products may not be eligible for return or exchange due to their nature,
installation, activation, customisation, condition, or other applicable
restrictions.

Where a product has specific return restrictions, such information may be
provided on the relevant product page or at the time of purchase.

8. Sale and Promotional Products

Products purchased under special sale, clearance, promotional, or other
discounted offers may be subject to specific return or exchange conditions.
Where applicable, such conditions will be communicated on the product page or
during the purchase process.

9. Return Request Process

To request a return or exchange, please contact our customer support team
within the applicable return period and provide:

• Order number.
• Customer name and registered contact details.
• Product name.
• Reason for the return or exchange.
• Photographs or videos where requested.

Once the request is received, our team will review the information and may
provide further instructions regarding the return process.

10. Inspection and Approval

Returned products may be inspected after receipt. A return or exchange will
only be approved after verification that the product meets the applicable
return conditions.

If the return is approved, we will proceed with the applicable replacement,
exchange, repair, or refund in accordance with our policies.

If a returned product does not meet the applicable return conditions, the
return request may be rejected.

11. Refunds

Where a refund is approved, the refund will be processed according to our
Refund & Cancellation Policy.

Approved refunds will generally be processed to the original payment method,
subject to applicable payment gateway, bank, card issuer, or payment service
provider procedures.

12. Manufacturer Warranty

Products that are covered by a manufacturer’s warranty may be subject to the
manufacturer’s warranty terms and conditions.

Where applicable, customers may be required to contact the manufacturer or
authorised service centre directly for warranty-related claims.

13. Return Shipping

Where a return is approved due to a damaged, defective, wrong, or materially
incorrect product, return shipping arrangements may be provided or coordinated
by us, subject to verification.

For returns requested for other reasons, shipping or return charges may apply
depending on the circumstances and applicable order terms.

14. Cancellation and Refund Policy

For information regarding order cancellations and refund processing, please
refer to our
Refund & Cancellation Policy.

15. Contact Us

For return, exchange, or product-related queries, please contact us using the
details below:

Starmax Infotech Private Limited
Registered Office: 4, Biplabi Anukul Chandra Street,
Near Sabir’s Hotel, Kolkata – 700072, West Bengal, India
Website: partswaale.com
Phone: 9163230025 / 9330641163
Email:
partswaale@gmail.com /
enquiry@partswaale.com
GSTIN: 19AAVCS3536P1ZA

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM