Privacy Policy

 

1. Introduction

This Privacy Policy describes how Starmax Infotech Private Limited and its affiliates (collectively referred to as “Starmax Infotech Private Limited,” “we,” “our,” or “us”) collect, use, share, protect, store, and otherwise process your personal data through our website, partswaale.com (hereinafter referred to as the “Platform”).

By accessing or using the Platform, providing your personal information, registering an account, purchasing products, or availing any services through the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

• You may browse certain sections of the Platform without registering with us.
• We do not offer products or services through the Platform outside India.
• Your personal data will primarily be stored and processed in India.
• Your use of the Platform is subject to this Privacy Policy, our Terms of Use, applicable product or service terms and conditions, and applicable laws of India relating to data protection and privacy.
• If you do not agree with this Privacy Policy, please do not access or use the Platform.

2. Information We Collect

We may collect personal data when you:

• Use or access our Platform.
• Register or create an account.
• Purchase products or avail services.
• Contact or communicate with us.
• Participate in surveys, promotions, contests, or other activities.
• Otherwise interact with us during the course of our business relationship.

The information we may collect includes, but is not limited to:

• Name.
• Date of birth.
• Residential or billing address.
• Telephone or mobile number.
• Email address.
• Account and registration information.
• Information provided as proof of identity or address.
• Transaction and purchase information.
• Payment-related information.
• Any other information voluntarily provided by you.

Sensitive Personal Data

Where permitted or required under applicable law and, where applicable, with your consent, we may collect certain sensitive personal information, including:

• Bank account information.
• Credit or debit card information.
• Other payment instrument information.
• Biometric information, such as facial or physiological information, where required to enable specific features or services available on the Platform.

You always have the option not to provide certain information by choosing not to use a particular service or feature of the Platform. However, withholding information that is necessary for providing certain services may affect your ability to access or use those services.

We may also collect information relating to your:

• Preferences.
• Behaviour on the Platform.
• Usage patterns.
• Interactions with our services.

Such information may be compiled, analysed, and used on an aggregated or anonymised basis for legitimate business purposes.

3. Transaction and Third-Party Information

We may collect information relating to transactions conducted through the Platform.

We may also receive information relating to transactions conducted through third-party business partner platforms.

Where a third-party business partner collects your personal data directly from you, the privacy policy of that third party will apply to such collection and processing. We are not responsible for the privacy practices, policies, or content of third-party business partners.

We recommend that you review the applicable privacy policies of such third parties before providing them with your personal information.

Important Security Warning

Starmax Infotech Private Limited will never ask you to disclose confidential payment or authentication credentials, including:

• Debit or credit card PIN.
• Net-banking password.
• Mobile banking password.
• OTPs or other confidential authentication credentials.

If you receive an email, phone call, SMS, instant message, or other communication from any person or organisation claiming to represent Starmax Infotech Private Limited and requesting such information:

• Do not provide the requested information.
• Report the incident to the appropriate law enforcement or regulatory authority.
• If you have already disclosed such information, immediately take appropriate steps to secure your accounts and report the incident to the relevant authority.

4. How We Use Your Information

We may use your personal data for purposes including, but not limited to:

• Providing the products and services requested by you.
• Processing and fulfilling orders.
• Assisting sellers and business partners in fulfilling orders.
• Enhancing customer experience.
• Resolving disputes and customer complaints.
• Troubleshooting technical or service-related problems.
• Informing you about products, services, offers, promotions, and updates.
• Customising and improving your experience on the Platform.
• Detecting, preventing, and protecting against fraud, errors, misuse, and other unlawful activities.
• Enforcing our Terms of Use and other applicable policies.
• Conducting marketing research, analysis, and surveys.
• Improving our products, services, and Platform.
• Complying with applicable legal and regulatory requirements.
• Carrying out other purposes disclosed to you at the time of collecting the information.

Where we use your personal data for marketing purposes, we will provide you with appropriate options to opt out, where required under applicable law.

Please note that your access to certain products or services may be affected if you do not provide information or permissions that are necessary for providing such products or services.

5. Sharing of Personal Data

We may share your personal data with the following categories of entities, where necessary and permitted under applicable law:

• Our group entities.
• Corporate entities and affiliates.
• Sellers and business partners.
• Logistics and delivery partners.
• Third-party service providers.
• Payment service providers.
• Prepaid payment instrument issuers.
• Third-party reward programme providers.
• Technology partners.
• Marketing and advertising partners.
• Other service providers required to provide products or services requested by you.

We may share information where reasonably necessary to:

• Provide products and services to you.
• Process and fulfil your orders.
• Facilitate payments and deliveries.
• Provide customer support.
• Comply with legal and regulatory obligations.
• Enforce our Terms of Use and other applicable policies.
• Facilitate legitimate marketing and advertising activities.
• Prevent, detect, investigate, and mitigate fraudulent, unlawful, or unauthorised activities.
• Protect the rights, property, and safety of our users, the Platform, Starmax Infotech Private Limited, or the general public.

Government and Law Enforcement Disclosure

We may disclose personal data, including sensitive personal data where legally permitted or required, to:

• Government authorities.
• Law enforcement agencies.
• Courts or judicial authorities.
• Regulatory authorities.
• Other authorised agencies.

Such disclosure may be made where we reasonably believe it is necessary to:

• Comply with applicable laws or regulations.
• Respond to subpoenas, court orders, or other legal processes.
• Enforce our Terms of Use or this Privacy Policy.
• Respond to claims relating to third-party rights.
• Protect the rights, property, or personal safety of users or the general public.

6. Marketing Communications

We may use your personal data to communicate with you regarding products, services, offers, promotions, and other relevant updates.

Where required by applicable law, we will provide you with appropriate options to opt out of marketing communications.

You may withdraw your consent for marketing communications or other processing by contacting us using the contact details provided in this Privacy Policy.

7. Security Precautions

We take reasonable security measures designed to protect your personal data against:

• Unauthorised access.
• Unauthorised disclosure.
• Loss.
• Misuse.
• Alteration.
• Destruction.

We adopt reasonable security practices and procedures and use appropriate safeguards to protect information in our possession.

However, please note that:

• No method of transmission over the Internet is completely secure.
• We cannot guarantee that information transmitted through the Internet or World Wide Web will always remain completely secure.
• By using the Platform, you acknowledge and accept the inherent security risks associated with Internet-based data transmission.
• You are responsible for maintaining the confidentiality and security of your account login credentials and passwords.

8. Data Deletion and Retention

You may request deletion of your account and associated personal information through the available account or profile settings on the Platform or by contacting us.

Please note that:

• Deleting your account may result in the loss of information associated with your account.
• We may delay or refuse account deletion where there are pending grievances, claims, shipments, transactions, legal obligations, or other services that require completion or retention of information.
• Once your account is deleted, you may lose access to your account and related services.
• We retain personal data only for as long as necessary for the purposes for which it was collected or as required or permitted under applicable law.
• We may retain certain information where reasonably necessary to prevent fraud, misuse, abuse, or other unlawful activities.
• We may retain information in anonymised or aggregated form for analytical, statistical, research, and business purposes.

9. Your Rights

Subject to applicable laws and regulations, you may have the right to:

• Access your personal data.
• Correct inaccurate or incomplete personal data.
• Update your personal data.
• Request deletion of your personal data, where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.

You may exercise applicable rights through the functionalities provided on the Platform or by contacting us using the contact information provided in this Privacy Policy.

10. Consent

By visiting the Platform, providing your information, creating an account, purchasing products, or using our products and services, you consent to:

• The collection of your information.
• The use of your information.
• The storage of your information.
• The disclosure of your information.
• The processing of your information in accordance with this Privacy Policy and applicable law.

If you provide us with personal data relating to another person, you represent and warrant that you have the necessary authority or consent to provide such information and permit us to process it in accordance with this Privacy Policy.

Communication Consent

By providing your personal data through the Platform, partner platforms, or establishments, you consent, where permitted by applicable law, to being contacted by us, our corporate entities, affiliates, lending partners, technology partners, marketing partners, business partners, and other relevant third parties through:

• SMS.
• Instant messaging applications.
• Telephone calls.
• Email.

Such communications may relate to the purposes described in this Privacy Policy.

11. Withdrawal of Consent

You may withdraw consent previously provided by contacting our Grievance Officer using the contact information provided below.

Please mention the following subject line when submitting your request:

“Withdrawal of Consent for Processing Personal Data”

Upon receiving your request:

• We may verify your identity before processing the request.
• Withdrawal of consent will not affect processing that occurred before the withdrawal.
• Withdrawal will be subject to applicable laws, our Terms of Use, and this Privacy Policy.
• If certain information is necessary to provide a product or service, withdrawing consent may result in the restriction or discontinuation of that product or service.

12. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect:

• Changes in our information practices.
• Changes to our products or services.
• Changes in applicable laws or regulations.
• Changes in technology or security practices.

We recommend that you review this Privacy Policy periodically to remain informed about how we collect, use, share, and protect your personal data.

Where required by applicable law, we may notify you of material changes through appropriate communication channels.

13. Grievance Officer

Name: Ashish Agarwal
Designation: Owner
Company: Starmax Infotech Private Limited
Address: 4, Biplabi Anukul Chandra Street, Ground Floor, Near Sabir’s Hotel, Kolkata, West Bengal – 700072
Email: partswaale@gmail.com / enquiry@partswaale.com
Phone: 9163230025 / 9330641163
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

14. Contact Us

For any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal data, please contact us using the details below:

Starmax Infotech Private Limited

Registered Office:
4, Biplabi Anukul Chandra Street, Near Sabir’s Hotel, Kolkata – 700072

Website: partswaale.com

Phone: 9163230025 / 9330641163

Email: partswaale@gmail.com / enquiry@partswaale.com